Terms & Conditions

By creating a Grandma’s Registry account, placing an order, or otherwise using our service, you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree, you must not access or use the service.

These Terms are an agreement between you and Heritage Registry Inc., a Texas corporation doing business as Grandma’s Registry (“Grandma’s Registry,” “we,” “us,” or “our”).

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you accept these Terms on behalf of another person — for example, an elderly family member with written authorization — you represent that you have the authority to do so.

Grandma’s Registry provides a digital registry platform paired with physical QR-coded adhesive labels (“stickers”). Members use the service to catalog personal property, attach stickers to items, record details such as acquisition history and inheritance preferences, and — in the event of a member’s passing — enable verified family members or executors to access the registry through a memorialization process.

Grandma’s Registry is not a law firm, a legal advisor, an insurance carrier, or a probate service. We do not provide legal advice. Information recorded in the registry, including inheritance preferences, does not constitute a will, trust, codicil, or other legally enforceable estate-planning instrument. Inheritance preferences recorded here express your wishes; they do not override or substitute for a will, trust, or applicable probate law. You should consult a licensed attorney in your state for estate-planning matters.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access.

You agree to provide accurate, current, and complete information when registering, and to keep your profile and mailing address up to date so we can ship sticker packs and contact you about your account.

We may suspend or terminate accounts that show signs of misuse, including fraudulent information, unauthorized sharing of login credentials, or a pattern of logins from an unusual number of distinct locations.

Grandma’s Registry is offered on a subscription basis in tiers corresponding to sticker pack sizes (125, 250, and 500 QR codes). Pricing is displayed at the point of purchase and is billed annually. We do not offer a monthly billing option.

Automatic renewal. Your subscription renews automatically each year at the then-current rate unless you cancel before the renewal date. You authorize us, through our payment processor Stripe, to charge your payment method for subscription fees, applicable taxes, and any sticker reorders you initiate.

How to cancel. You may cancel at any time from your account preferences. Cancellation takes effect at the end of your current billing period, and you keep full access until then. We will send a renewal reminder by email before each annual charge.

Fees are non-refundable except where required by law or as expressly stated in these Terms. Downgrades take effect at the next billing cycle. Upgrades may be prorated and charged immediately.

Your custom-printed sticker pack ships to the address on file after your subscription is activated. Expected delivery windows are provided at checkout. Your digital registry is available immediately upon signup — you do not need to wait for stickers to begin cataloging.

Risk of loss and title for physical materials pass to you upon delivery. If your pack arrives damaged or does not arrive, contact us and we will send a replacement.

You are responsible for applying stickers to items you own or are authorized to catalog. Stickers are intended for personal, non-commercial use in connection with the Grandma’s Registry service. Replacement and additional sticker packs may be purchased at the rates shown in your account.

You retain ownership of the photographs, descriptions, stories, inheritance preferences, receipt files, and other content you upload (“User Content”). By uploading User Content you grant Grandma’s Registry a worldwide, non-exclusive, royalty-free license to host, store, display, and process that content solely for the purpose of operating the service for you.

You agree not to upload content that is unlawful, infringing, defamatory, obscene, or that reveals private information about third parties without their consent. You are solely responsible for the accuracy of inheritance preferences and other information recorded in your registry.

We may remove content that violates these Terms or applicable law.

The Grandma’s Registry name, logo, website, software, QR sticker designs, and all related trade dress are the intellectual property of Heritage Registry Inc. and its licensors. Nothing in these Terms grants you any right or license to use our intellectual property except as strictly necessary to use the service.

QR codes issued to you through your subscription are licensed for use with Grandma’s Registry and may be deactivated upon account cancellation or misuse.

Grandma’s Registry supports a memorialization process. Upon our verification of a valid death certificate submitted through the Request to Memorialize process, the account is locked to read-only, item pages become printable, a PDF copy of the registry is made available to the verified requester, and the QR codes associated with the registry are made publicly accessible for a period of one (1) year.

Public access is a choice you control. At signup, and at any time afterward in your account preferences, you may opt out of memorial publication. If you opt out, your QR codes will not be made public upon memorialization and access will be limited to the verified requester. Individual items marked private remain private unless you have chosen otherwise.

If you leave memorial publication enabled, you acknowledge that information in your registry — including item details, photographs, and inheritance notes you have not marked private — will be visible to anyone who scans a sticker during that one-year period. Do not record information you would not want a family member or visitor to read.

Memorialization does not transfer ownership or legal control of any catalogued item. Decisions about inheritance remain governed by the deceased member’s will, trust, or applicable probate law.

You may cancel your account at any time from your account preferences. Billing stops at the end of your current billing period.

Accounts more than thirty (30) days past due are locked to read-only. Your registry remains intact and viewable, but you will not be able to add or edit items, and QR codes may be deactivated until the account is brought current. You may reactivate a read-only account by settling the outstanding balance.

Registry records are made available for printing and export through the memorialization process described in Section 8, not from an active or read-only account. We reserve the right to delete registry data from accounts that remain inactive, after notice to the email address on file.

The service is provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, Grandma’s Registry disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service.

To the maximum extent permitted by law, our aggregate liability will not exceed the amounts you paid to us in the twelve (12) months preceding the claim. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

We are not liable for decisions you make based on information stored in your registry, including inheritance preferences, nor for any dispute among heirs, executors, or family members regarding the disposition of catalogued property.

You agree to indemnify and hold harmless Heritage Registry Inc., its officers, employees, and contractors from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your User Content, your misuse of the service, or your violation of any third-party rights.

We may suspend or terminate your access at any time for violation of these Terms, suspected fraud, non-payment, or other conduct that harms the service or its users. Upon termination, your rights under these Terms immediately cease. Provisions that by their nature should survive — including ownership, disclaimers, indemnification, and limitations of liability — will survive.

We may update these Terms from time to time. If the changes are material, we will notify you by email or through the service before they take effect. Continued use of Grandma’s Registry after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the service will be resolved exclusively in the state or federal courts located in Texas, and both parties consent to that jurisdiction.

Nothing in this section prevents either party from seeking injunctive relief, or limits any right you may have to bring a claim in small claims court.

Questions about these Terms should be directed to: