Frequently Asked Questions

It’s a place to record the stories behind the things your family will one day inherit. You photograph an heirloom, write down where it came from, note what it’s worth and who you’d like to have it — and a QR-coded sticker on the item links back to everything you wrote.

Most families inherit objects without the history that made them matter. This keeps the two together.

Each sticker carries a unique QR code tied to your account. You place one on an item — the back of a frame, the underside of a bowl, inside a jewelry box lid — and scan it with your phone to open that item’s page in your registry.

From then on, anyone who scans that sticker sees whatever you’ve chosen to make visible. You control that for every item individually.

Every plan includes the full digital registry, up to 6 photos per item, inheritance preferences, and a pack of custom-printed QR stickers. Plans are billed annually and differ only in how many stickers you receive.

Yes. You can purchase additional sticker packs at any time from your account, or upgrade to a larger plan. Upgrades take effect immediately and are prorated for the remainder of your year.

Some things shouldn’t have a label on them — a ring, a coin, a delicate piece of jewelry, anything where a sticker would damage the finish or spoil the look of it.

Every order includes small-item sticker pages for exactly this. You place the sticker on the page instead of on the object, and write a short description beside it so anyone can tell which item it belongs to.

The sticker still scans, and the registry entry works the same way. The label just lives next to the item rather than on it.

You keep full access until the end of the year you’ve paid for. After that, and once an account is more than 30 days past due, the registry locks to read-only — everything you’ve recorded stays intact and viewable, but you can’t add or edit items, and the QR codes stop resolving.

Bringing the account current restores it. Nothing is lost when you pause.

When a member passes, a family member or executor submits a certified death certificate through our Request to Memorialize page. Once we verify it, the account locks permanently to read-only, item pages become printable, and we provide a PDF copy of the entire registry to the verified requester.

For one year afterward, the QR codes on that person’s belongings become publicly scannable — so a granddaughter who picks up a ring and scans the sticker finds the story waiting for her.

If you’d rather that didn’t happen, you can opt out of public memorial publication when you sign up, or any time afterward in your account settings. Then access goes only to the verified requester.

Yes, item by item.

Mark an item private and a scan returns nothing but a generic note that it belongs to a Grandma’s Registry account. No title, no photos, no details.

Leave it visible to heirs and a scan shows what you’ve chosen to share — the title, photos, the story, and inheritance notes if you’ve included them.

A sensible rule: anyone holding the object can scan the sticker. If you wouldn’t want a visitor, a mover, or a contractor to learn something, keep that item private.

Your registry is yours. We don’t sell your information, and we don’t share it except with the vendors who help us run the service — hosting, payment processing, email, shipping — under contracts that limit them to that purpose.

Data is encrypted in transit, access is controlled, and we never store your payment card number. That goes to Stripe, our payment processor.

Full details are in our Privacy Policy.